Royaume du Maroc
L'Agence Nationale de Promotion de l'Emploi et des Compétences (ANAPEC)
skills.ma - infitah
بتصرف موقع الوظيفة - مروك.كوم
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(30) Contact Centre Agent
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Job description
Missions:
-
Troubleshoot with the customer network problems, windows problems,
router configurations, IP-TV problems, I-phone and blackberry software
issues and inquiries.
- Use applications to analyze the case.
- Covering billing dept.
- Be the link between the customer and various departments.
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Resolves customer requests, questions and complaints frequently
requiring analysis of situations to determine best use of available
tools.
- Educate the customers about new or additional services and educate the customer how to use it in best way.
- Knowledgeable of customer needs and how to satiate it.
- Handling billing complains and inquiries.
- Cross selling to the customer according to his usage for the different services.
Work place: AJMAN-UNITED ARAB EMIRATES
Number of available positions: 30
Requirements
- Degrees: NO DIPLOMA
- Background experience: Internet troubleshooting background or IT background (if there is any ISP experience);Call center experience. (Preferable).
- Sex: Indifferent
- Language:
English: Fluent
Arabic: Good
- Complementary:
1- Very good communication skills. – English + Arabic (mandatory)
2- Very good customer service skills. (mandatory)
3- Good English accent. (mandatory)
4- Internet troubleshooting background or IT background (if there is any ISP experience). (mandatory)
5- Call center experience. (Preferable)
6- I-phone and blackberry experience. (Preferable)
7- VIP customer service experience. (Preferable)
8- No Specific diploma required.
Conditions
- Joining date: 01/06/2015
- Contract: CDI
- Salary: 4 200 to 4 800 AED /month
- Transportation: No
- Accommodation: No
- Meals: No
- Flight ticket: Yes.
Complementary:
Si
vous possédez les qualifications requises pour le poste, merci de
déposer votre CV en ANGLAIS à l’agence ANAPEC locale la plus proche de
votre lieu de résidence
Merci d’indiquer sur votre CV ou en objet de votre mail: SODEXO/intitulé du poste
